Terms and Conditions

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.thegermanshepherddog.co.uk website (the “Service”) operated by thegermanshepherddog.co.uk (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Terms and Conditions of Sale:  The Terms and Conditions set below apply to all transactions on www.thegermanshepherddog.co.uk website.

Please read through these carefully before placing your order.

Orders placed on our website, www.thegermanshepherddog,co.uk will collect your contact information which you have provided, including name, address, telephone number and email address.  This is required to fulfil your order. Your details are NOT sold to other companies.

Making A Purchase: To make a purchase just browse our online store, or click on product links in any of our Dog Blogs/articles and any items that you would like to purchase you simply add to the shopping cart/basket.  Once you are happy with your selection of products in the cart/basket, click on ‘Checkout’ and you will be directed to enter a few details which are required for us to be able to complete your order.

(If you are shopping with us from outside the UK, an available option in the future , once you place your order your card company will convert the transaction amount into the correct currency.)

If you happen to make a mistake when placing your order and cannot correct it in the cart/basket, then please contact us and we will endeavour to correct the mistake.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us at this point.  When we send you an invoice this will then indicate acceptance of your order, and a contract between us.  This term has been included to protect us in the case that a mistake has been made in pricing, we inadvertently under-price goods, or we are no longer able to supply a particular product for some reason. In the instance of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling:  Our Postage and handling charges are automatically calculated.  Any custom orders are chargeable by an agreed rate which is specific to the dimensions and weight of the package/order.

Delivery of Goods: 

We aim to dispatch orders within 1 – 7  days from the receipt of payment. We aim to minimise the time it takes from ordering  goods to delivery, subject to the means of dispatch.  Often it is a much faster service, however, some items may be made to order and this can add a bit of time to delivery, * Please note: Items purchased from thegermanshepherddog.co.uk Merch category, may take slightly longer shipping time due to the items being made to order.  Customers will be kept up to date with a tracking number once dispatched.

If the goods are lost or damaged in transit, you MUST inform us within seven (7) working days so that we can promptly make a claim against the delivery company and correct the problem. We ask you to please remember to quote your order number in all correspondence.

**We have specific terms and conditions in relation to products in the “Merch” category as it is specifically made to order for each customer.

Please refer to our “Merch” FAQ’s below:


 When will I get my order?

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days 

Where will my order ship from?

We work with an on-demand order fulfilment company for Merch orders, with facilities worldwide.  However, most of the Merch products we sell are fulfilled in the UK!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at Contactus@thegermanshepherddog.co.uk  with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


How are your products made?

I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Contactus@thegermanshepherddog.co.uk . 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at Contactus@thegermanshpeherddog.co.uk within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!


What’s your return policy?

We don’t offer returns and exchanges, as these items are made to order,

but if there’s something wrong with your order, please let us know by contacting us at Contactus@thegermanshepherddog.co.uk !

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Contactus@thegermanshepherddog.co.uk with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—I have one for every item listed on the store, in the product description section. (If you can’t find one, please make  contact through the contact form and I will direct you accordingly.)

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at Contactus@thegermanshepherddog.co.uk  within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Return Policy

Wrong Address 

If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our “Merch” fulfilment facility. Customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). 


Shipments that go unclaimed are returned to our “Merch” fulfilment facility and the customer will be liable for the cost of a reshipment.  (If and as applicable.)

Our “Merch fulfilment facility does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
    2. Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore the “Merch” fulfilment facility used reserves the rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 You agree that proof of delivery supplied by the delivery company is sufficient evidence to establish that goods ordered by you have been received.

Back Orders:  IF the item you order is not in stock, we may be able to back order it for you.  You will always be emailed with the option to cancel your order and receive a full refund if you do not wish to wait any longer for your order.

Tax Charges: For those orders placed from within the UK or European Union, 20% VAT is included in total price due (including p&p) shown at the enter payment details screen.

Credit Card Security: When an order is placed at www.thegermanshepherddog.co.uk , payment is made via PayPal’s secure encryption service.  Customers are directed via PayPal on how to enter details and also give customers the option to ‘Checkout as Guest’ (no PayPal account is needed to checkout as Guest) or whether to ‘login’ to their PayPal account to complete the purchase.  We do not see or hold any payment details.

Guarantee:  All goods which are sold are subject to manufacturers guarantee.  Our liability in respect of any goods returned under a guarantee claim, shall be limited to the implementation of the guarantee by the manufacturer of those goods.

Reaching Us:  Should you need to contact us, please in the first instance use our email address Contactus@thegermanshepherddog.co.uk OR via the contact us form on our website.  A telephone number will be added in due course.

Privacy Policy:  Please click on our Privacy Policy link at the bottom of the page.

Cookie Policy:  Please click on our Cookie Policy Link in the Menu

Returns Policy: Your individual rights to return goods, are protected under the EU Distance Selling Directive.

You are entitled to cancel and return your order of the goods within 21 working days for a full refund, including  the initial cost of postage.  To do this, you need to contact us by email and you need to quote the order number supplied to you.  You will be paid your refund within 30 days.

You, the customer, are responsible for the cost and risk of loss or damage when returning the goods ordered, so you should take out enough postal insurance to cover their value.  This cancellation policy does not affect your rights when we are at fault – for example, if the goods are faulty or mis-described.

Intellectual Property

All intellectual property associated with the content, including blogs, merchandise images, and the website logo, hosted on thegermanshepherddog.co.uk, is owned by thegermanshepherddog.co.uk . Visitors are allowed to view and share blog content for personal use only, while the images of merchandise and website logo are strictly for showcasing purposes and cannot be used without permission. Any unauthorized use or reproduction of the content is prohibited. By accessing the website, users agree to abide by these terms and acknowledge that infringement may lead to legal action.

The Service and its original content, features and functionality are and will remain the exclusive property of thegermanshepherddog.co.uk .


For Gard K9 Collars & Equipment

The Returns Policy is as follows:

“We always want to make sure our customers are satisfied. We offer returns and exchanges for all items agreed faulty and unfit for their purpose that we are notified of within 14 days of delivery. Please ensure all items are returned unused and if possible in their original packaging.  Please measure your dogs neck in inches prior to ordering as we do not issue returns on none faulty items.”


Goods which are returned should be in a saleable condition and include ALL tags and labels  from the goods supplied.

These terms apply to your order.  We may change our Terms and Conditions at any time.  Please read them each time you visit our website as the Terms and Conditions may have changed.

None of these terms will affect your legal rights and these are not diminished in any way.  If any term is held to be invalid under any applicable statute or by any rule of law, that term is then automatically omitted from the terms to then minimise the extent necessary to then comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms:  The prices quoted are in UK Sterling and payable in full. All goods remain in our ownership until accepted by the customer

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by thegermanshepherddog.co.uk.

thegermanshepherddog.co.uk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that thegermanshepherddog.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions, please contact us here in the first instance.

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